IT Onsite Engineer

About Us
At Medix Dental IT, we are dedicated to our core values, providing top-notch IT solutions specifically tailored for dental practices. Based in the Midwest, we have been a trusted partner in dental technology integration and support since our founding in 2003. We collaborate with dental practices nationwide to manage their IT systems and offer strategic advice on technology decisions and compliance.

By becoming an extension of our clients’ practices, we minimize technology issues, enhance practice profitability, and boost overall satisfaction. Our commitment to quality and exceptional customer service has led to an impressive client retention rate, setting us apart in the industry.

If you are passionate about technology and committed to client satisfaction, we invite you to join our dynamic team and help us transform the dental technology landscape!

To learn more about our company, visit https://medixdental.com/.

Position Overview:

We are seeking a dedicated IT Onsite Engineer to join our Professional Services team, responsible for delivering exceptional onsite and remote technical services to our dental office clients. In this role, you will travel nationwide for partner onboardings and project implementations, ensuring seamless installation, configuration, and troubleshooting of various systems. When not onsite, you will work remotely to address professional services tickets, providing top-tier customer support. The ideal candidate will build strong relationships with partners, deliver high-quality service, and resolve diverse technical challenges efficiently.

Location: Remote; Hiring in areas with close proximity to major airports. Chicago, Phoenix, Denver, Cheyenne, WY. 
Salary Range: $65,000 - $75,000 per year

**This is not a C2C opportunity. Only candidates who reside in the USA will be considered.**

Key Responsibilities:

• Live and Support Medix Core Values 
• Onsite and remote installation, configuration, and troubleshooting of:
  • Servers and workstations
  • VOIP Solutions
  • Backup Systems
  • Managed switches, firewalls and wireless
  • Practice Management and Imaging software
• Maintaining inventory of Medix equipment 
• Ensure projects and activities are completed to the scope of work and Medix standards
• Work with vendors when needed to ensure project success
• Book travel arrangements as soon as project/activities is/are scheduled
• Review upcoming ticket/project assignments
• Maintain the highest level of customer service
• Follow company credit card guidelines appropriately
• Follow company vehicle/rental car guidelines and expectations appropriately
• Follow Professional Services Core Process

Characteristics Needed for This Role:  

• Proactive Problem-Solver: Ability to analyze issues, think critically, and develop effective solutions quickly. This includes diagnosing technical problems and implementing fixes.
• Excellent Communicator: Excellent verbal and written communication skills to explain technical concepts clearly to non-technical users. Good listening skills to understand user issues accurately.
• Excellent Customer Service: A strong commitment to providing positive user experience. Patience and empathy are crucial.
• Detail Oriented: Precision in troubleshooting and documentation to ensure issues are tracked accurately and resolved systematically.
• Time Management Skills: Ability to prioritize tasks effectively, manage multiple requests, and meet deadlines while maintaining service quality.
• Collaboration Skills: Willingness to work with other team members and departments to resolve issues and improve processes.  

This Role Requires: 

• Previous experience with onsite technical support or a similar role.
• Willingness to travel cross-country as needed, and close proximity to an airport. 
• Ability to travel away from home for multi-day trips. Ability to work evenings if needed for projects. 
• Strong problem-solving skills and ability to work independently.
• Excellent communication and customer service skills.
• Reliable vehicle for any local onsite travel. 
• Ability to work remotely when not scheduled to be on-site.

We'd Love to See: 

• Experience in the Dental or Medical IT support vertical

Why Joins Us? 
At Medix Dental IT, you will be part of a supportive and innovative team dedicated to making a difference in dental practices. We offer competitive salaries, comprehensive benefits, and opportunities for professional growth.

If you are ready to take your career to the next level and make a real impact in the dental IT field, apply now!
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***We appreciate your interest in joining our team. Due to the high volume of applications we receive, we are unable to respond to each applicant individually. If your qualifications match our needs, we will reach out to you for further discussions. Thank you for your understanding.***

 Medix Dental IT is committed to equal employment opportunities and all candidates will be evaluated based on qualification. Equal Opportunity is the Law.